More information
Troubleshooting
Resolve search, sign-in, saving, booking, and connector problems.
A hotel or destination is missing
Try a shorter hotel name, check the country, and remove restrictive filters. For a place rather than a hotel name, use Location Search and select the intended suggestion. Some catalog facts are unknown, and a strict filter can exclude those records. Contact us with a hotel page URL when an existing listing needs correction.
Save to trip does not show my trips
Confirm you are signed into the correct account and have verified its email. Open My Trips to check the list. A favorite and a trip save are separate, and saving a hotel does not make a booking.
I cannot sign in or find the verification email
Check spam, use the resend option on the verification screen, or request a password reset from Log in. If a verification link has expired, request a new one. Do not share your password or a signed verification link in a support message.
Claude or ChatGPT cannot use my trips
Check the full connector URL: account tools require https://www.roomsaint.com/mcp/account. The /mcp endpoint is intentionally public and read-only. Replace an old connection, sign in again, and refresh the tool list. Follow the Claude or ChatGPT guide.
The MCP address returns “Method Not Allowed”
A browser normally sends GET. MCP clients use POST with JSON-RPC and initialization. A 405 from opening the address directly is expected; use a compatible client rather than testing it as a normal web page.
The API returns a rate-limit or validation error
On 429, wait for the Retry-After interval. REST and public MCP share a daily allowance, so switching interfaces does not reset it. On 422, correct the indicated fields. On 503, wait and retry with backoff; for unavailable landmark lookup, try coordinates.
I need to change or cancel a booking
Contact the hotel or booking provider listed in your confirmation. Room Saint does not process reservations, payments, changes, or refunds. A “booked” marker in a trip is only a personal planning status.
Contact Room Saint
Use the contact page. Include the page URL, what you expected, what happened, and your browser/device. For API problems, include the error code and X-Request-ID if available. Exclude passwords, API tokens, and payment details.